1. Respecting your privacy
This policy sets out how we collect and may deal with your personal information. We respect your privacy and will only deal with any personal information that we have collected in accordance with this policy, as updated from time to time.
2. Types of Personal Information we may collect
In order for us to effectively provide our car wash services, we may collect personal information from you. This may include:
Identification and payment information:
- full name;
- phone number(s);
- email address;
- vehicle registration;
- records of your use of our services;
- images and/or recordings onsite at our stores.
3. How we might collect your personal information
There are a number of circumstances in which we may collect your personal information. The primary occasions will be when you provide us with the information yourself (including by email, phone, internet through use of our website or social media, or any other medium), when a third party (e.g. if a gift voucher is purchased for you) provides us with the information or if we ask you for personal information.
4. How we will use your personal information
We use your personal information to provide our car wash and associated services. We will use your identification and contact information to correspond with you, as necessary, in order to provide our services.
Your personal information may be disclosed to third parties (such as credit reporting agencies, as necessary) and to our business partners to facilitate the provision of our services to you. We may use images or recordings of you at our stores or events, in our social media accounts, training programs and/orfor marketing purposes.
5. How we keep your personal information secure
We understand the importance of keeping your personal information safe and take reasonable steps to protect your information from unlawful access or disclosure. We adopt a high standard in commercial practices to secure both physical and digital forms of your information.
6. How to access your personal information
7. What to do if you have a complaint
If you are concerned about how we have collected, stored or used your personal information, you can lodge a written complaint. Please provide your current contact details and a daytime contact phone number, together with a detailed summary of your concerns. We will consider and determine whether the matter requires investigation and will take appropriate action to address the issue.
8. Changes to our policies
9. Internet and Website Usage
In accessing our website, you acknowledge that we may automatically collect certain information which we will use to improve our services by understanding how persons use our website. The information we may collect includes the details of your browser, software and hardware specifications and search terms entered to locate our website.
Third Party Sites: If you use our website, you may follow links to third party websites which are neither owned nor controlled by us. We do not accept any responsibility for you navigating to third party websites from our website, nor the consequences of doing so.
Antivirus software: You should ensure that your antivirus software is regularly updated and maintained in order to limit the risk and damage of malicious acts caused through internet activity.
You can contact us by email, telephone or post, using the contact details contained on our website.